Question 1

Will Patient Education Genius integrate into my EHR?

Accepted Answer

Yes. Patient Education Genius easily integrates with athenahealth, and can integrate into other EHRs (Epic, Cerner, and Allscripts, etc.) for an added fee.  Contact us to get for more details.

Question 2

Does Patient Education Genius launch right from a patient’s record?

Accepted Answer

When integrated into your EHR, Patient Education Genius can be launched right from the patient record. Automatic documentation “writes back” to the chart with a list of the education materials you sent to the patient.

Question 3

Can I upload my own content with Patient Education Genius?

Accepted Answer

Yes! It’s easy to upload your own materials. Add documents, links, videos, PDFs, or images to your Patient Education Genius account and easily share your own materials with patients.

Question 4

Is Patient Education Genius HIPAA-compliant?

Accepted Answer

Yes, Patient Education Genius is HIPAA-compliant. All protected health information (PHI) is encrypted in transit and at rest.

Question 5

Will I know if patients open their messages?

Accepted Answer

Yes. When you’re logged into your Patient Education Genius account, your tracking dashboard displays, in-real-time, when the education is sent and when it is opened. Note: there are optional “Re-Send” buttons.
 
If a patient doesn’t view the shared materials, Patient Education Genius gently reminds the patient with nudges. Over time, we send a series of three reminders to encourage patients to open and view their materials. Once patients review all of their materials, they receive a “Well Done!” message.

Question 6

Do my patients have to download something for Patient Education Genius to work?

Accepted Answer

No. Patients don’t need to download or sign up for anything. They’ll receive Patient Education Genius materials via SMS text messages or email. Plus, all materials are easy to open on any web browser or any mobile device.

Question 7

Can patients respond to Patient Education Genius messages?

Accepted Answer

No. Patients receive their education through Patient Education Genius’s HIPAA-compliant digital delivery service—not through your email address or phone number.

Question 8

How long will it take to implement Patient Education Genius in my practice?

Accepted Answer

We can have you up and running in a matter of minutes; with EHR integration, a few days.

Question 9

What does it take to get started? Where do I sign up for Patient Education Genius?

Accepted Answer

Getting started is quick and easy. Contact us and we'll get you set up in no time!

Frequently Asked Questions