Frequently Asked Questions

Will Patient Education Genius integrate into my EHR?

Yes. Patient Education Genius easily integrates with athenahealth, Epic, Cerner, and Allscripts systems. Contact us to get for more details. If you’re an athenahealth user, fill out this form to get started.



Does Patient Education Genius launch right from a patient’s record?

When integrated into your EHR, Patient Education Genius can be launched right from the patient record. Automatic documentation “writes back” noting that you sent education and providing evidence for the MIPS/MACRA patient education requirement.



How do I sign up my whole practice?

Many of our users work from one single Team account, making it easy to streamline your practice’s patient education protocols. Contact us and we will help you get that set up.



Can I upload my own content with Patient Education Genius?

Yes! It’s easy to upload your own materials. Add documents, links, videos, PDFs, or images to your Patient Education Genius account and easily share your own materials with patients.



Is Patient Education Genius HIPAA-compliant?

Yes, Patient Education Genius is fully HIPAA-compliant. All protected health information (PHI) is encrypted in transit and at rest.



My favorite education source isn’t in your library. Can you add it?

We’re always open to our users’ feedback and requests. Our massive and up-to-date Patient Education Genius Library has grown to include over 45,000 titles and peer-reviewed articles from over 230 trusted organizations covering 58 different medical specialities. Write us at info@patienteducationgenius.com and we will look into it right away.



Will Patient Education Genius qualify me for reimbursement?

When integrated into your EHR, Patient Education Genius “writes back” tracking and documenting all the education you share with your patients. This provides evidence for Merit-Based Incentive Payment System (MIPS) and Medicare Access and CHIP Reauthorization Act (MACRA) patient education requirements, qualifying you for reimbursements.



How does Patient Education Genius help me manage my online reputation?

Using Patient Education Genius, you can make a swift and dramatic impact on your online reputation—something that matters in this day and age. Read our Associates in Women’s Health Case Study and see how Patient Education Genius increased their patient testimonials, practice ratings, and online reviews. When you sign up for Patient Education Genius, let us know which online reputation sites you’re most interested in and we’ll get you all set up.



Do my patients have to download something for Patient Education Genius to work?

No. Patients don’t need to download or sign up for anything. They’ll receive Patient Education Genius materials via SMS text messages or email. Plus, all materials are easy to open on any web browser or any mobile device.



Can patients respond to Patient Education Genius messages?

No. Patients receive their education through Patient Education Genius’s HIPAA-compliant digital delivery service—not through your email address or phone number.



How long will it take to implement Patient Education Genius in my practice?

You can sign up and start using Patient Education Genius within minutes. For a full integration into your EHR, we’re proud to say that most Patient Education Genius implementations go live in less than a week.



What does it take to get started? Where do I sign up for Patient Education Genius?

Getting started is quick and easy. Contact us and we'll get you set up in no time!



Will I know if patients open their messages?

Yes. When you’re logged into your Patient Education Genius account, your tracking dashboard displays, in-real-time, when the education is sent and when it is opened. Note: there are optional “Re-Send” buttons.
If a patient doesn’t view the shared materials, Patient Education Genius gently reminds the patient with nudges. Over time, we send a series of three reminders to encourage patients to open and view their materials. Once patients review all of their materials, they receive a “Well Done!” message.